Firm Success & Failure

  • Fred Reichheld: The Ultimate Question

    Fred Reichheld: The Ultimate Question
    Reichheld is THE expert on Loyalty. In this third book he gives a blistering indictment of the kind of corporate behavior that leads to what we experience as buying dangerously. Read chapter one and cheer. Read the rest to find out what his somewhat simplistic, but challenging solution is. (****)

  • Al Ries & Laura Ries: The Fall of Advertising and the Rise of PR

    Al Ries & Laura Ries: The Fall of Advertising and the Rise of PR
    "Advertising has no credibility - it's the self-serving voice of a company eager to make a sale." But PR, they say, is much better.... (****)

  • Paul Ormerod: Why Most Things Fail

    Paul Ormerod: Why Most Things Fail
    Ormerod is an economist with serious credentials who has become a leader in the growing mob of non-conventional economists. In this book he presents "The Iron Law of Failure" (according to the cover - actually this is hard to find - its not in the contents nor index, its on p. 222) and applies it to business and governments. From the cover: ".. he also makes it clear how desirable social and economic outcomes may be achieved when individuals, companies and governments adapt in response to the actual behavior and requirements of their customers and constituents." (*****)

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Comments

McAfee Unauthorized Auto Renewal

McAfee.com, McAfee Antivirus Software Antivirus Software charged my credit card $39.95 for a Auto Renewal which I did not authorize. I purchased the software 11 months ago. At the time I purchased the software there was no notice that I would automatically be charged again a year later. They will NOT get away with it because I am reporting this to my credit card company and I will demand that they reverse the charges to McAfee.

KK Aw

McAfee website states:

"Credit Card: Based on the customer's agreement to have his/her subscription to a McAfee
service automatically renewed, McAfee will charge the credit card number provided by the
customer to McAfee, provided such credit card is still valid."

How can they charge our credit card when we have not agreed. This is illegal and stupid of McAfee. If my statement comes and I have not been refunded I will raise hell.

Krista Miles

A company is only as good as their customer service. A McAfee rep talked me into uninstalling my 3-computer license by telephone and said another rep would call me to walk me through the re-installation. That was 2 days ago. Meanwhile if I try to reinstall after using their "uninstall" tool, their literature says it may invalidate my license. Where did customer service go? My McAfee license was on 4 months old and now I have no protection. "A Grandmother"

morgan

MCAfee is a completely fraudulent and criminal business, based on threating the customers and forcing them to pay. The protection of their computers is their least interest. Everybody knows that MCAfee (along with Norton) is totally bloated, extremely slow, corrupted, full of false positives, and anyway it does not protect the user for 100%. Eventually the computers with MCAfee installed are getting inoperable and you need to reinstall everything from scratch. MCafee is also known for charging the users on a year-based subscription without their knowledge. MCafee support is very hard to reach and they also want money for that. For software vendors, it’s impossible to contact MCAfee if their antivirus crap started to detect their innocent software. Just look at this ridiculous form – and the terms they offer (no any guarantees and responsibility) http://www.mcafee.com/us/threat_center/dispute/dispute_form.asp

it’s a horrible form asking all possible and impossible things like KGB bastards. And 4-6 WEEKS responce time!!!! Is is OK for antiviruses with a daily updates???

What they write there: . “If all the information you provide in the form is correct and complete, you should expect to hear back from our investigators in 4 to 6 weeks. If the information on the form is not complete or if we consider the claim to not be genuine, we will not investigate the request”.

MCAfee Site Advisor also sucks, it’s just a funny crap and nothing useful, because the ratings are based on a posts by MCafee online bots, black competitors and paranoid idiots. nobody sane will ever post there. Also I know that they sell their “MCafee secure website” ratings for some bucks per year to anybody including spyware vendors. BEWARE of this absolutely criminal and fraudulent MCAfee crap!!!

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