I started blogging about the dangers of buying stuff almost two years ago, made a few posts and then kind of forgot about it. This is the fate of many blogs, I guess, and since I never really told anyone about it, I figured it would just sit there, which, by and by, it did. Except for one part - the BAD McAfee part, which took on a life of its own while I was off doing other things. About 1500 hits as of today and was I surprised? Where did they come from? And a bunch of comments...
So what happened? People with similar problems to mine with McAfee found this blog on Google and someone added a link to this blog on the definition of Antivirus on Wikipedia. I apologize to these folks for having been unresponsive. That should change.
Recent Posts
- Buying Dangerously - Blogs don't seem to fix much
- DirecTV customer value falling apart
- 1 Good, 1 Strange Sprint experience
- Sprint: big improvement
- Bad Garmin - Gets a F: Customer Ser. Wrong and Hangs Up
- Sprint selling of Dream Closer to Nightmare
- Bad Comcast - Comcast is first, Customer... 2nd?
- buying dangerously - updated
- Bad Profits
- HP Bad Company??
Firm Success & Failure
Fred Reichheld: The Ultimate Question
Reichheld is THE expert on Loyalty. In this third book he gives a blistering indictment of the kind of corporate behavior that leads to what we experience as buying dangerously. Read chapter one and cheer. Read the rest to find out what his somewhat simplistic, but challenging solution is. (****)Al Ries & Laura Ries: The Fall of Advertising and the Rise of PR
"Advertising has no credibility - it's the self-serving voice of a company eager to make a sale." But PR, they say, is much better.... (****)Paul Ormerod: Why Most Things Fail
Ormerod is an economist with serious credentials who has become a leader in the growing mob of non-conventional economists. In this book he presents "The Iron Law of Failure" (according to the cover - actually this is hard to find - its not in the contents nor index, its on p. 222) and applies it to business and governments. From the cover: ".. he also makes it clear how desirable social and economic outcomes may be achieved when individuals, companies and governments adapt in response to the actual behavior and requirements of their customers and constituents." (*****)
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